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FAQ | Shipping

Thank you for visiting and for your interest in my work.

GENERAL INFORMATION
Dimensions for the paper and the image size are provided in the product descriptions. Frames are not included.

All prices will be converted to your currency at checkout.

Small (11”x14”) and medium-sized (16”x20”) prints are shipped flat in a rigid envelope. Large prints (24”x30”) are shipped in a sturdy shipping tube. Prints are only touched with paper-handling gloves and each is protected in a plastic sleeve. Every effort is made to ensure your item reaches you in perfect condition.

PAYMENT
PayPal is used for payments and encrypts your confidential data at the highest level commercially available.

DO I NEED A PAYPAL ACCOUNT?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

SHIPPING AND HANDLING
Prints are normally shipped within 3-5 business days of your completed order.

Shipping Prices
Canada: $5 CAD
U.S.: $10 CAD
International: $30 CAD

Items are shipped through Canada Post and take approximately 5-7 business days to arrive within Canada and the United States. International shipments can take up to 4 weeks.

For International shipments outside the U.S., faster service is available through Xpresspost™ International and takes approximately 6-7 business days to arrive to most major world markets. If this interests you, please send an email to shop@tanyajohnston.com.

RETURNS AND REFUNDS POLICY
All sales are final. No refunds or exchanges are granted. A close inspection of every print is made before shipping to ensure quality. In the event that any items are lost or damaged in transit, please contact me immediately via email at shop@tanyajohnston.com.

ADDITIONAL INFORMATION
Please note that print colors may appear different from onscreen colors due to differences in computer monitor settings.

Policies and prices are subject to change by without notice.

COPYRIGHT
Sale of artwork does not transfer copyright.
© 2009-2010 Tanya Johnston. All rights reserved. The content available through the Website is the sole property of Tanya Johnston and is protected by patent, copyright, trademark law and other related intellectual property rights. The artwork is also protected by moral rights. The owner asserts her moral rights as author whenever his artwork are copied or distributed.

LEGAL:
1. PRIVACY NOTICE:
1.1 Personal data received during the order process is used solely for the purpose of processing and delivering your order. Your information will not be passed onto any other third parties.
2. TERMS & CONDITIONS OF USE: 2.1 The user may access any part of the site to view for personal non-commercial use only. Copying, distributing or any use of the materials contained on the Website for any commercial purpose is prohibited. 2.2 Tanya Johnston accepts no responsibility for loss or damage that may arise from reliance on information or advice contained on its Website. 2.3 Any rights not expressly granted herein are reserved to Tanya Johnston. 2.4 Tanya Johnston reserves the rights at any time to suspend or terminate your access to or use of the Website.
3. APPLICABLE LAW, JURISDICTION AND MISCELLANEOUS: 3.1 These Terms & Conditions of use shall be construed and interpreted in accordance with Canadian Law. The court of Canada shall have exclusive jurisdiction in relation to any claim, dispute or other matters arising therefrom. For the exclusive benefit of Tanya Johnston, it shall retain the right to bring proceedings in the courts of the country of residence of any user of the Website. 3.2 If any provision of these Terms & Conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms & Conditions which shall continue to have full force and effect. 3.3 The failure of Tanya Johnston to exercise any right or remedy under these Terms & Conditions shall not constitute a waiver of that right or remedy.